Our Shipping Policy
Note: If you have placed an order with us, check your email inbox for updates and delivery confirmations. Only reach out to us in case you want to change the order. Our customer service team is busy serving all customers and may experience a slight delay during sales periods.
- We use PostNL for the Netherlands and DPD / DHL for all other countries as the main delivery service. Thanks to PostNL, we are able to deliver swiftly and reliably to most places in the Netherlands because of PostNL’s well-integrated network. Delivery times to Norway may vary depending on your postcode.
- If you have the order delivered to a PostNord or DPD/DHL collection point, you can collect the package within four days. After that, the package will automatically be returned. You will see this as a status in your Track & Trace.
- When we have received the package back, we will credit the products and €6.95 administration costs per package will be charged. Please note: we do not receive a message from PostNL/DPD/DHL when your package is returned, so keep a close eye on your Track & Trace.
- If you have any questions about the return, you can contact us. Order Confirmation Once your order is confirmed, it will be shipped within 1 – 2 working days. You will receive a shipment confirmation via email from no-reply@stromstadafroshop.se, once it is completed.
Please note that if you use Gmail, sometimes the e-mail confirmation goes to the Promotions or Updates folder/label.
Delivery times depend on courier companies and customer location.
- Sweden is 1-3 working days after dispatch confirmation has been sent.
- Norway is within 2 – 4 working days after dispatch confirmation has been sent
There are no deliveries on public holidays.
Note: We do not ship Fresh & Frozen items. Products are only available for delivery with special arrangement.
- For any specific delivery requirements or questions, please contact us.
Reasons for delivery failures:
- You provided the wrong phone number or address for delivery
- There is a mistake in the address/ or the doorbell name is different than the order name for delivery that was provided.
- The address for delivery is not reasonably accessible
- The address for delivery cannot safely be accessed
- There is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery
- Unavailability of the person at the address for delivery to accept delivery (if the signature is mandatory).
Note: Re-delivery will attract a charge in the above-mentioned cases.
Customs, Duties & Taxes
Damages
The shipping company is responsible for any damages or lost items during delivery. If you received your order damaged, please contact us via info@stromstadafroshop.se
Follow these steps to report the same:
- Take pictures of the damaged items.
- Send an e-mail to info@stromstadafroshop.se, with your order number and pictures of the damaged items.
