Note: If you have placed an order with us, check your email inbox for updates and delivery confirmations. Only reach out to us in case you want to change the order. Our customer service team is busy serving all customers and may experience a slight delay during sales periods.

• We use PostNL for the Netherlands and DPD / DHL for all other countries as the main delivery service. Thanks to PostNL, we are able to deliver swiftly and reliably to most places in the Netherlands because of PostNL’s well-integrated network. Delivery times to Norway may vary depending on your postcode.
• If you have the order delivered to a PostNord or DPD/DHL collection point, you can collect the package within four days. After that, the package will automatically be returned. You will see this as a status in your Track & Trace.
• When we have received the package back, we will credit the products and €6.95 administration costs per package will be charged. Please note: we do not receive a message from PostNL/DPD/DHL when your package is returned, so keep a close eye on your Track & Trace.
• If you have any questions about the return, you can contact us. Order Confirmation Once your order is confirmed, it will be shipped within 1 – 2 working days. You will receive a shipment confirmation via email from no-reply@stromstadafroshop.se, once it is completed.

Please note that if you use Gmail, sometimes the e-mail confirmation goes to the Promotions or Updates folder/label.